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Support

Our Locations

National Brace and Splint
Distribution Warehouse
Indianapolis, IN  46201

National Brace and Splint
Distribution Warehouse
Los Angeles, CA  90018

National Brace and Splint
Distribution Warehouse
Tampa, FL  33634

The Support Team

Department

Phone Number

Extension

Customer Service

888-774-1133

Option 1

Customer Service is available from 8am - 5pm Pacific Standard Time.  We love to talk and want you to call and speak with us.  We can assist you with order placement over the phone, as well as answer any questions you many have on any of our products.

Shipping Support

888-774-1133

Option 2

Shipping support is available from 8am -  5pm.  Ground shipments usually take 3-5 business days, from the date of order, to arrive.  If your shipment hasn't arrived within the allotted time on the "Shipping" tab above, please don't hesitate to call.  We look forward to serving you.

Billing Support

888-774-1133

Option 3

Billing support is available from 8am - 5pm.  The billing support team is usually overextended and you may have to leave a message for a call back.  Refunds are normally processed within 48 hours of receipt of returned item.  If you're mailing a check or money order, they are usually processed and your order is shipped within 48 hours.

Live Chat

Live Chat is available from 8am - 5pm Pacific Standard Time.  The access link is located in the upper right hand column of the website.  You may also use the Live Chat feature to send a message to support.

Returns & Exchanges

Returns are accepted within 30 days of purchase as long as they are in new condition with original packaging (if they are not in new condition, the items will be disposed of and no refund will be processed).  Because products on this site are considered medical devices, we cannot accept returns on products that have been used, due to sanitary reasons.  You must either contact Customer Service at the number above, or use the Contact Us form below.  Defective or damaged products upon delivery will be replaced at no extra charge.  Items returned for reasons beyond being defective or damaged are subject to 25% restocking fee, and shipping is non-refundable.  Return shipment is also the responsibility of the customer. Please issue a "Return Authorization Request" using the link below.  Refunds are processed within 48 hours of receipt of returned item.  All returns must be shipped to the address below. Unfortunately due to the terms of manufacturer RCAI, their products are non-refundable/non-returnable if the packaging is opened or they are used.

 

If you would like to exchange a product, you are responsible for return shipment.  Replacement product will be shipped once exchange product is inspected upon return.  The difference will be charged/refunded to your credit card.  You will be charged for shipping on the replacement product.  All exchanges must be shipped to the address provided from the RMA request.

 

 

Shipping Information - CLICK HERE

 

Returns and Exchanges - CLICK HERE




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